AVETIKO Return & Refund Policy

Rooted Elegance. Crafted with Care.

Last Updated: October 12, 2026

At AVETIKO, we take pride in offering premium handcrafted braided wigs designed for beauty, comfort, and effortless elegance. We want you to feel confident in every purchase.

AVETIKO is a brand operated by NSK Resources LLC, a Texas limited liability company. Throughout this policy, "AVETIKO," "we," "us," and "our" refer to NSK Resources LLC operating under the AVETIKO brand.

Because wigs are personal hair products, we maintain clear return standards to protect product hygiene, quality, and fairness to all customers.

1. Return Eligibility

We accept return requests within 14 calendar days of delivery.

To qualify for a standard return, the wig must:

• Be unused, uninstalled, unwashed, and unaltered, except for a permitted fitting.

• Have its original lace completely intact and uncut.

• Have no signs of wear, styling, coloring, adhesives, or hair product application.

• Be free from odors, stains, makeup, damage, and other signs of use.

• Be returned with its original packaging and included accessories, where reasonably possible.

• Be accompanied by proof of purchase or an AVETIKO order number.

Customers may try on their wig to check the fit and appearance, but must wear a clean wig cap throughout the entire fitting.

Trying on a wig directly against the scalp or natural hair does not meet our standard return conditions.

Return requests must be submitted within 14 calendar days of delivery. Once a return is authorized, the item must be shipped within 7 calendar days of receiving return instructions, unless AVETIKO provides a different deadline in writing.

All standard returns require prior authorization and are subject to inspection upon receipt.

2. Wig Try-On & Hygiene Requirements

We understand that you may want to check how your new AVETIKO wig looks and fits before deciding to keep it.

To preserve the wig's condition and return eligibility:

• Always wear a clean wig cap throughout the fitting.

• Do not try on the wig directly over your natural hair or bare scalp.

• Do not cut, trim, tint, glue, or otherwise modify the lace.

• Do not install, secure with adhesives, style, wash, or apply products to the wig.

• Keep the braids, hairline, and wig cap in their original condition.

• Limit try-ons to what is reasonably necessary to assess fit and appearance.

A careful fitting with a clean wig cap is permitted. However, a wig showing signs of installation, extended wear, contamination, or alteration may be ineligible for a standard return.

These requirements do not limit rights provided by applicable consumer protection laws.

3. Non-Returnable Items

Standard returns cannot be accepted for:

• Wigs that have been worn beyond a permitted fitting or installed.

• Wigs with cut, trimmed, tinted, glued, or otherwise altered lace.

• Wigs that have been washed, styled, colored, or modified.

• Wigs showing odors, makeup, stains, hair products, or other signs of use.

• Wigs damaged after delivery due to customer handling or misuse.

• Custom-made or personalized wigs, except where required by law.

• Products clearly marked Final Sale at the time of purchase, subject to applicable law.

These restrictions do not limit your rights regarding defective, damaged, or incorrectly supplied products.

4. How to Request a Return

To request a return, please email AVETIKO within 14 calendar days of receiving your order.

Email: operations@avetiko.com

Please include:

• Your order number.

• The wig you wish to return.

• Your reason for requesting a return.

• Photographs if the item arrived damaged, defective, or incorrect.

Once your request is reviewed, we will provide return authorization and shipping instructions if the return qualifies.

Authorized returns must be shipped within 7 calendar days of receiving return instructions, unless otherwise agreed in writing.

Please do not send items back without prior authorization.

Return Address: Provided upon approval.

Our business mailing address is not an authorized merchandise return location.

5. Damaged, Defective, or Incorrect Orders

We carefully inspect AVETIKO wigs before shipment.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 48 hours of delivery.

Include your order number and clear photographs of the issue, where reasonably available.

Once the issue is verified, we will provide an appropriate resolution, which may include a replacement, exchange, or refund, in accordance with applicable law.

AVETIKO will cover reasonable, authorized return shipping costs for verified defects, damage occurring before delivery, or fulfillment errors.

The 48-hour notification request is intended to help us resolve issues promptly and does not limit rights or remedies provided by applicable law.

6. Refund Processing

Once an authorized return is received, AVETIKO will inspect the item to confirm that it meets our return conditions.

We aim to complete inspections within 5 business days of receiving the returned item.

If approved, refunds will be initiated to the original payment method within 5 business days after approval. Additional processing time may be required by your bank or payment provider.

Original shipping charges are non-refundable for standard returns unless otherwise required by law.

If a returned item does not meet our standard return requirements, we will contact you with the inspection outcome and explain the available options for retrieving the item.

Customers may be responsible for the cost of shipping an ineligible item back to them, where permitted by law. We will communicate any applicable shipping charges before arranging its return.

We will not dispose of a rejected return without providing reasonable notice and an opportunity to arrange its retrieval, subject to applicable law.

Refunds and remedies required by applicable law will be honored regardless of standard return restrictions.

7. Return Shipping

For standard returns due to a change of mind, color preference, fit preference, or incorrect customer selection, return shipping costs are the customer's responsibility.

For verified defective, damaged, or incorrectly shipped items, AVETIKO will cover reasonable authorized return shipping expenses.

We recommend using a trackable shipping method and retaining proof of shipment.

Customers are responsible for ensuring that standard returns are packaged securely to prevent damage during transit.

8. Exchanges

If you would prefer a different wig length, color, or lace construction, please contact us within the 14-day return period.

Exchanges are subject to return eligibility and product availability.

Exchanges are not guaranteed. Where direct exchanges are unavailable, customers may return eligible items for a refund and place a new order.

Any applicable price difference or additional shipping charges will be communicated before proceeding.

For defective, damaged, or incorrectly supplied products, we will provide appropriate remedies consistent with applicable law.

9. Order Cancellations

Please contact AVETIKO as soon as possible if you wish to cancel an order.

We will make reasonable efforts to accommodate cancellation requests before shipment.

Orders already shipped cannot be canceled through our standard cancellation process but may qualify for return under this policy.

If we cannot fulfill an order within the promised timeframe, we will provide the options required by applicable law.

10. Handmade Product Characteristics

AVETIKO wigs are handcrafted, and minor variations in braid placement, finishing, and appearance may naturally occur.

Product colors may also vary slightly depending on lighting, photography, and individual screen settings.

These minor differences do not necessarily indicate a defect. However, if your wig materially differs from its description, please contact us for assistance.

11. Marketplace Purchases

This policy applies to purchases made directly through the AVETIKO Shopify store.

Purchases made through Amazon, Walmart, eBay, or other third-party marketplaces are subject to the applicable marketplace's return and refund requirements.

For marketplace purchases, please initiate your return through the platform where the order was placed, unless otherwise instructed.

12. Contact AVETIKO

For return, refund, or exchange inquiries, please contact:

AVETIKO Customer Care
A brand operated by NSK Resources LLC

Email: operations@avetiko.com

Phone: +1 870-316-9778

Website: www.avetiko.com

Business Mailing Address:

NSK Resources LLC / AVETIKO
1617 Park Place Ave
Suite 110 #2005
Fort Worth, TX 76110
United States

Important: This is our business mailing address and is not an authorized merchandise return address. Customers must contact AVETIKO for return authorization and shipping instructions before sending merchandise.

AVETIKO — ROOTED ELEGANCE

Nothing in this policy limits consumer rights or remedies protected by applicable law.